Privacy Policy

At Concierge Bank, a banking subsidiary of Richemont Geneva, we uphold the highest standards of Swiss banking privacy and discretion. Your personal and financial information is protected with the same meticulous care that our Maisons apply to their finest creations.

Information We Collect

We collect information necessary to provide you with exceptional private banking services, including:

• Personal identification information (name, contact details, government-issued ID)
• Financial information (account details, transaction history, investment preferences)
• Richemont Maison preferences and lifestyle requirements
• Device and usage information when you access our digital banking platform

How We Use Your Information

Your information enables us to deliver personalized banking and concierge services:

• Provide and manage your private banking accounts and investment portfolios
• Process transactions and deliver financial services with Swiss precision
• Offer bespoke concierge services tailored to your Maison preferences
• Ensure security and prevent fraud through advanced monitoring
• Comply with Swiss and international banking regulations

Swiss Banking Privacy Standards

As a Geneva-based institution, we adhere to Switzerland's stringent privacy laws and banking secrecy traditions. Your information is protected by:

• Swiss Federal Data Protection Act (FADP) compliance
• Banking secrecy provisions under Swiss law
• Advanced encryption and security protocols
• Richemont Group's data governance framework

Information Sharing

We maintain strict confidentiality and only share information when:

• Required by Swiss or international banking regulations
• Necessary to provide services you've requested (e.g., partner Maisons for concierge services)
• With your explicit consent
• To prevent fraud or protect our legal rights

We never sell your personal information to third parties.

Data Security

Your data is secured through:

• Bank-grade encryption (AES-256) for all stored data
• Secure Swiss data centers with physical and digital safeguards
• Multi-factor authentication and biometric access controls
• Regular security audits and penetration testing
• 24/7 monitoring by our security team

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your information (subject to regulatory requirements)
• Opt out of marketing communications
• Receive a copy of your data in a portable format

Contact Us

For privacy inquiries or to exercise your rights, please contact our Data Protection Officer:

Email: privacy@conciergebank.us
Headquarters: Concierge Bank, Rue du Rhône, 1204 Geneva, Switzerland
US Branch: 5421 N University Dr, Coral Springs, FL 33067, United States
Swiss Branch: Feldstrasse 60, 8180 Bülach, Switzerland