Terms of Service

Last Updated: January 2025

Welcome to Concierge Bank. These Terms of Service govern your relationship with our private banking institution, a subsidiary of Richemont Geneva. By opening an account or using our services, you agree to these terms.

Acceptance of Terms

By accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable Swiss banking regulations. If you do not agree, please do not use our services.

Eligibility

To become a Concierge Bank client, you must:

Be at least 18 years of age
Have legal capacity to enter into binding agreements
Meet our account opening requirements and due diligence standards
Comply with all applicable laws and regulations in your jurisdiction

Account Opening and Verification

Our account opening process adheres to Swiss banking standards and includes:

Identity verification through government-issued documentation
Source of wealth and funds verification
Compliance with Swiss Anti-Money Laundering (AML) regulations
Know Your Customer (KYC) procedures as mandated by FINMA

We reserve the right to decline any application at our discretion without providing a reason.

Services Provided

Concierge Bank offers a range of private banking services including:

Private banking accounts and wealth management
Elite payment cards (Gold, Platinum, Black)
International transfers and multi-currency accounts
Investment advisory and portfolio management
Maison concierge services for Richemont clientele

Fees and Charges

Account fees, transaction charges, and service costs are outlined in your account agreement and fee schedule. We reserve the right to modify fees with 30 days' advance notice. Elite card holders may receive fee waivers and preferential rates as detailed in their card benefits.

Client Responsibilities

As a Concierge Bank client, you agree to:

Provide accurate and truthful information at all times
Maintain adequate funds to cover transactions and fees
Notify us immediately of any unauthorized access or suspicious activity
Keep your login credentials secure and confidential
Comply with all applicable laws regarding your use of our services
Update your personal information promptly when changes occur

Security and Access

You are responsible for maintaining the security of your account credentials. We employ Swiss-grade security measures including encryption, multi-factor authentication, and continuous monitoring. However, you must take reasonable precautions to protect your access credentials.

Liability Limitations

While we strive for excellence, Concierge Bank shall not be liable for:

Losses resulting from unauthorized access due to client negligence
Market fluctuations affecting investment values
Delays or failures beyond our reasonable control (force majeure)
Actions taken in compliance with legal or regulatory requirements

Account Termination

Either party may terminate the banking relationship with 30 days' written notice. We reserve the right to immediately suspend or close accounts if:

Fraudulent or illegal activity is suspected
Regulatory requirements mandate account closure
Client breaches these Terms of Service
Account falls below minimum balance requirements

Governing Law

These Terms of Service are governed by the laws of Switzerland. Any disputes shall be resolved through arbitration in Geneva, Switzerland, in accordance with the Swiss Rules of International Arbitration.

Changes to Terms

We may update these terms periodically. Material changes will be communicated via email or through your online banking portal. Continued use of our services after such changes constitutes acceptance of the revised terms.

Contact Information

For questions regarding these Terms of Service:

Email: legal@conciergebank.us
Headquarters: Concierge Bank, Rue du Rhône, 1204 Geneva, Switzerland
Phone (Geneva): +41 22 123 4567
US Branch: 5421 N University Dr, Coral Springs, FL 33067, United States
Phone (US): +1 954 555 0100
Swiss Branch: Feldstrasse 60, 8180 Bülach, Switzerland